Bad Service - Useless Std Bank App

I phoned standard Bank ***) more than 5 times in the course of the day. I was informed that I may download the Std Bank App and open an account in it. I tried 4 times but the App will not allow me to progress past the page that asks for confirmation of having a relative in government etc... All I want to do is open a MyMo - Bank for less account so that I can link my Home Loan to that account. Receiving Home Loan statements twice a year is utterly ridiculous. Then I phone in, speak to different agents, try the above on the App but cannot get it done. The App is not user friendly, neither is the Std Bank website in opening an account. All these phonecalls have been at my expense, and a waste of my time. It is not on! I also left a call me back message on the website and still no phonecall.