MM
Mamello M

1 reviews | Active since May 2023

14 Jan 2024, 15:30

BAD SERVICE. USELESS

Bad service. The worst type of bank to use. No notifying of blocking of card to holders.

My account was blocked without any notice from the bank. I tried to make a purchase and it declined, when I checked with the bank to see if something is wrong, I was just told my account was blocked to a suspicion of *****. I was not notified of this, it’s so unprofessional because I pay EVERY MONTH for such issues to not happen on my account yet the first thing they do is block it without notifying the account holder. I WANT MY ACCOUNT UNBLOCKED IMMEDIATELY. I have been calling the customer care line with them telling me they can’t help me on a Sunday and they just hang up on me THREE TIMES! I want this resolved within 24 hours.

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Replies (1)
Standard Bank
Standard Bank's reply14 Jan 2024, 15:35
Official
Dear Mamello, 

Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Kindest regards, 
Bank Hello Peter Team 
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