GD
Gloria D

1 reviews | Active since May 2011

29 May 2017, 09:16

Bad service! Unable to fix a petty issue!

<p>I went to the bank to change my cellphone number. I needed to change this number so that all transactions notifications can be sent to the new phone number and not the old one. I went into the bank in Menlyn square and after i was told it will be sorted.</p> <p> </p> <p>I got out with the hope that I am sorted. I havce withdrawn cash and made EFT and no notifications on both my new number and old number.</p> <p> </p> <p>I then went again into the branch atWonerpark mall to enquire about this and they told me there is nothing they can do if I am not receiving anything as they have changed it on the sytem. </p> <p>I left the bank without even receiving a single notification that my Updates have been amended.</p> <p> </p> <p>So what do I do now? </p> <p>No notifications on both numbers and absolutely no single Standard bank consultant is able to help me!</p> <p>Is this really worth changing a bank because of such petty Issues!?</p> <p> </p> <p>Please fix this!!!</p> <p> </p> <p> </p>

0
Replies (1)
Standard Bank
Standard Bank's reply13 Jul 2017, 10:12
Official

Dear Customer

Thank you for posting the message and allowing us the opportunity to look into the matter.

We will be in contact with you shortly.

Thanks,

Complaint Resolution Centre

***