MK
Maxwel K

1 reviews | Active since Aug 2015

08 Aug 2015, 11:17

BAD SERVICE TO MAKE YOU PAY AND SUFFER

I am currently out of the country in Europe, I have been trying to get hold of Standard Bank to pay over my loan account which I borrowed in 2011. I deposited money into my personal account and I have been calling standard bank more than 2 hours a day to get them to transfer my money from current account to Loan account. After hours and hours of being on the phone trying to set up either internet banking or cell phone banking l have been told today that my current account has been blocked and it won't allow me to do any transaction and the only person who can unblock is my personal banker. I then called my branch to speak to my banker and l have been told that she no longer works at Standard bank. All this the only thing l am trying to do is only to get the money l deposited in my current account to be transferred in my Loan account to settle the balance. I have incurred call charges of more than 180 pounds in the last 4 days calling Standard bank. What Standard bank is doing is that it's not allowing me to settle my loan since they charge me interest, very clever indeed. With Standard bank they are the chief and they will make sure you suffer and you continue pay them interest!!

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Replies (1)
Standard Bank
Standard Bank's reply13 Aug 2015, 09:46
Official
Hello 20Andrey15,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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