Bad Service to loyal clients

To whom it may concern i would just like to express the extreme disappointment I have as it relates to Standard Banks Service in relation to my home loan application. I signed an offer to purchase a property and app**** through various institutions via a bond originator. No luck in being granted a 100% home loan i decided to apply at Nedbank for a home loan as the bond originator did not work with Nedbank. Prompt and Friendly service from Nedbank i really applaud them for this. I went into tbe branch at 12 o clock on a specific day ,was assisted by a consultant in uploading my home loan application. The very next morning at 7 am i received feedback from Nedbank to say I qualify for a 100% loan pending valuation. Due to the fact that ever since i started banking in 2012 i have been with standard bank i decided to approach standard bank to see what they would be willing to offer me. The bond originator could not apply through them due to the property not being registered with them as it was a new developed property and a sectional title too. I went into standard bank on friday the 1 Sept 2017. The consultant that assisted me was extremely busy that day due to lack of staff and i myself was in a hurry as I had to leave to Jhb. I had all the required documents needed to submit my application except a proof address. The consultant asked me to email it to him and promised that he would capture the application by closure of business that day. I only managed to send him the proof of address the monday and then later opted to physically go into the bank to see that my application got captured. My application was captured however my supporting documents were never uploaded onto the system. The next day a lady from std bank homeloans phoned and wasnt very polite when she told me that i needed to upload my supporting documents where my response was to her that these documents were left with the consultant who was suppose to upload them for me. The next day the home loans lady once again called me requesting approved plans from the owners,that im supposed to get where?? I had to call the consultant once again and request that these be uploaded as the agent did provide him with the documents from the owner of which the approved plans was not part of according to the lady at home loans.I expressed my dissatisfaction to the consultant with the inconvenience i was being caused by standard bank coz i felt like i was being done a favour. A week passed by since my application was captured still no answer from std bank. I then called the consultant and indicated that if i did not receive a response by end of business i would sign with Nedbank. At 5 that day he called me to ask if homeloans had contacted me which never happend as he said they were suppose to do so and they were suppose to do the valuation. Da next day only while i was on my way to nedbank the valuator calls with information to do the valuation and so i stalled and gv stnd bank grace to get bk to me the next day as the valuator indicated it would take a day to gv me a response. Till today i still havent heard from Standard regarding the outcome of my application. I opted to sign with Nedbank as the quotation had just expired. I am utterly dissapointed with the service from standard considering the loyal client i am to them all my business resides with them. However Nedbank has approached me and asked me to move my business to them and i told them I would comsider it due to the pathetic service i received frm std bank. A family then even went further to tell me that my account shouldv been upgraded at std bank as i am a graduate. After doing research on the site i do see that i qualify for a higher account but no one ever advised me or told me this . This goes to show how standard bank values their customers.