Bad Service to a Loyal Standard Bank Customer

I am a Standard Bank Home Loan customer for almost a year with quite a reasonable sized bond from them.<br> <br> I have been making my payments (above required) and additional payments into the bond. <br> <br> I then wanted to do some security upgrades at home and called the call center and asked them about access bond and then about skipping a months payment (thinking its all safe)<br> <br> I emailed: [Email Removed] <br> On June 3 I emailed:<br> \I would like to find out how to go about skipping my next months installment