Bad service. Thinking of closing my account

<p>App**** for a istore card. Application declined. Error code meant i already have a istore card which i do not. I emailed ********** who said i should email payslip, ID copy, proof of address to ********** ehich i did on the 7th december. To date I have not received feedback. Took a couple of tries to get hold of a call centre agent who transferred me to another department where i waited in the queue once again. Finally i got a consultant who could not help me an had to escalate the issue. Friend of mine banks with FNB an was treated better by my bank then me. My email address is ********** Anymore negativity from standardbank an i will be change my bank immediately. The standardbank consultant could not even confirm that they received my email yet i got a auto response. Why provide me with contact details for a call centre who cant provide proper feedback. </p>