Bad service... They don't care about other's feelings

I called standard bank on Tuesday the 09 September after realizing my bank balance after getting a msge on my phone. The balance was so weird so I open my App to check. Only to find this unknow debit which was done on Monday the 08/09/2025 saying a "Purchase from Aazzies. I took a phone immediately to let them know that I've never been at Aazzies this year and that I was at work on the 8th and that my card is been with me.

The guy I spoke to said the transaction wasn't from the 8th but again it doesn't show when. He then said he will send an email to the other department to tell when was that done... The detail on the debit was so weird nje. A very long number with the whole my card number no purchase date except for that 8th.

I have been calling them since, no movement nothing. You just get different people share the story that's it. The only thing they know is to say that they'll escalate. The one I spoke to yesterday told till the 30/09/2025.

I'm very disappointed with standard bank and after this, I leave them.