BAD SERVICE - SYSTEMS DON'T WORK AND INCOMPETANCE

I lodged a query with Standard Bank because as I was depositing money at an ATM, the ATM froze and the cash (R500) got stuck in the machine. This happened on the 3rd of May. Today it is the 21 of May. Since I lodged my complaint, my query has not been attended to. Every time I call Standard Bank, I am informed my details were not entered correctly, the query was not logged properly or there is something wrong with their systems and they cannot even open my query! This is the third time my query has be re-logged. In the meanwhile, I sit here with no cash because Standard Bank and its agents don't know what they are doing. This is a clear example of improper training of Standard bank's agents and failure of their internal electronic systems.<br> <br> Maybe it is time to switch banks.