BAD SERVICE STD BANK MOBILE

Standardbank Mobile worst company/bank to deal with.

They deducted money on the 2/9/2020 from my account after the money was paid over to them and they aknowledge receipt. The debit orders bounced back and I had to pay the bank charges and now it reflect on my profile also. ( they deducted the money and an extra debit order was launched for an amount that I did not agreed to)

They phoned me after I locked the query and the lady (I got the name) told me that she saw the money was paid in and she will arrange a refund for me for the money that was deducted and also for the bank charges for the debit orders. It will take 7-10 days.

I received an email confirming the telephone call but now the days are 7-14 days.

I phoned the call centre and mailed them without response since 14/9/2020 only to get somebody to assist me 18/9/2020 now the days are different again 14-21 days. And now suddenly headoffice must look at my profile and then they will decide if they going to refund me.

I will not recommend STD BANK MOBILE to anybody because they are at fault but they make you feel if you are the one that is wrong!!!