EE
Eugenia E

1 reviews | Active since Aug 2024

20 Aug 2024, 11:43

Bad Service Standard Bank Thaba-Nchu

I was told on Saturday by a person who was on duty, she advises that I only need my ID and business proof address. I was attempting to open a business account with Standard bank Thaba-Nchu Branch from the Free state, the reception or the information officer who was on duty on the 20-08-2024 (Tuesday) told me I will need a residential proof of address as well, and they can't assist me in Thaba-Nchu branch, then I will have to travel 60KM to Bloemfontein branch, as a business owner who's time is money, to travel to get helped at another branch 60Km away. The rudeness, non-polite unprofessional, as if we are at a Tavern embarrassing, am never going back there.

I will advise people to stop using standard bank Thaba Nchu branch, since you clearly don't need the money. I have opened a business account with another bank. Never going back there again no service no respect to clients.

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Replies (1)
Standard Bank
Standard Bank's reply20 Aug 2024, 11:51
Official
Good day Eugenia. 

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards
Standard Bank Hello Peter Team 
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