Bad service Standard Bank Rietfontein

<p>My grand mother 81 years old arrange with me that we must go to Standard bank branch in Rietfontein to pick up her new Cheque card on the 10/09/2016. According to Rietfontein branch the card is still at a branch in Centurion. We did arrange with Rietfontein branch the same day to sent the card from Centurion branch to Rietfontein because it is too far to drive. On the 17/09/2016 a week later we went to Rietfontein branch again on a Saterday to find out if the card is now at Rietfontein branch or not. An employee at Standardbank Rietfontein put me on the line at Customer service at Standard bank to phone them and inform them about the story. An hour and a half later someone at Customers service inform me on the line that the card is still at the Couriers. After two hours later we are leaving the branch. I did get hold of the customer service contact number to follow up on the card. When i phone them they inform me that they will not assist me because i am not the account holder and they cant inform me where the card is my gran must phone them. Really my gran is 81 years old. I dont want to ***** her money I just want to follow up where the card is, cause everytime I must arrange to get of from work to pick her up at her home and take her to the branch, and then we came there at the branch and the card is not there. REALLY this is unnacceptable.</p>