BAD SERVICE - STANDARD BANK IS BELOW STANDARD

At the beginning of November I app**** online for a credit card which was provisionally approved. They called me and confirmed all details then told me it is approved. they then advised that within 7 days (working) i would hear from them.

Its now the 9th December and I am yet to hear from them. I have tried calling them but apparently they don't have phones. Emails were sent, no response. Absolutely no one at Standard Bank can help me. I cannot understand the level of service they are getting away with giving clients. If its so difficult to get a response for this, then what kind of service can we expect when we actually do have a credit card with them??? this is pathetic - why is it so hard for them to contact their clients.

I've left so many email messages with call center for them but absolutely no response.