Bad service Standard bank Home loan

Firstly I'm a private banker at standard bank using the bank since 1994. At the beginning of March I went to the Midrand branch to apply for Readvance on my home loan bond. The customer service lady connected me with home loan telephonically to make the application, they told me it will take three days for approval. The application was approved on 26 March 2015 and I was advice to go to the bank branch and sign the readvance form together bring proof of residence and ID. I went to Killarney Standardbank branch on the 27 March 2015 to sign documents to ensure the money to be deposited in my bank account. When I was at the bank I requested them to call Homeloan to make sure the correct forms has been completed and also the fax number, that was done. Forms faxed to homeland and the report came back that it was sent. On the 1 April phoned the home loan and insisted no fax has been received. When I was in Killarney I was advised that the money will be paid within 48 hrs. I emailed again the readvance form and they confirmed they have received all the documents and everything is in place and will pay. After several phone calls to Homeloan still no money till 24 April 2015. Really bad!!!