BAD SERVICE STANDARD BANK

Item: Standard Bank
Rating: 1
Author: Cindy A

Bad service and not a single person can help retrieve a R300. After several calls to standard bank all they can say is the person dealing with the querie has not received feedback from Vodacom and today I was told, there is nothing we can do the agent dealing with you’re docket has gone home already.

I purchased data through my app on the 17 October and did not receive the data but the money left my account.

I have now spent R250 just on making calls to standard bank and yet still all they can say is “we will get back to you”

This is unacceptable and poor service

Helpful (0)

Replies (4)

Standard Bank's replyOfficial

29 Oct 2019, 04:35

Hello

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply29 Oct 2019, 04:35

Official

Hello

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
***

*** (fax)
***

Cindy A's updateReviewer Update

29 Oct 2019, 21:40

And still no contact from Standard? Just a generic response sent above. Seriously how does standard bank not care about what is happening? Does one need to take this further before someone can assist me???

Cindy A's update29 Oct 2019, 21:40

Reviewer Update

Cindy A's updateReviewer Update

07 Nov 2019, 22:10

And still awaiting refund

Bad bad bad service

Cindy A's update07 Nov 2019, 22:10

Reviewer Update

And still awaiting refund

Bad bad bad service

Cindy A's updateReviewer Update

07 Nov 2019, 22:12

And still no refund

This is pathetic honestly

Cindy A's update07 Nov 2019, 22:12

Reviewer Update

And still no refund

This is pathetic honestly