BAD SERVICE STANDARD BANK CRESTA

BAD SERVICE on the 16th of March I went to standard bank Cresta branch to get a loan. When I got there I was assisted by the old Indian lady I did not get her name. I've explained to her that I needed a loan she advised that I need to bring my payslip of 3 months. I went back to the office to get the relevant documents when I got back in an hours time I was again assisted by her. I did explain to her that I bank with them and I had a loan with them prior of which I was still paying for. She took my payslip with her leaving me at her desk in few minutes she got back with the guy by the name of José both of them came with a very bad attitude stating that they can't help me cause my payslip was too basic they need more information and in their branch they work differently and they will need to confirm employment . That's when I started to argue with them that it's so strange for them to tell me that cause these documents that I had at the time are the very same documents that I've used to get my previous loan and then Jose answered stating that maybe It was a different branch, I've answered him that unfortunately It was the same branch Cresta. I just walked out with anger I went to the Standard Bank Beyers Naude Dr with the same documents I was assisted there with a very good service and a smile thank you to that lady I did not get her name. I was undermined discriminated .I REALLY DON'T KNOW WHAT'S GOING ON THERE AT STANDARD BANK CRESTA I WANT TO SHARE MY EXPERIENCE WITH EVERYONE.