DM
Dikeledi M

1 reviews | Active since Sept 2020

16 Sept 2020, 16:59

Bad Service Standard Bank Castle Walk employee Ranteba Motshe .

I had the worst possible experience at standard bank Castle walk in Pretoria east. We Went to standard bank to open a business account, upon our arrival we where told we need to schedule an appointment to open a business account. The gentle man at the reception then suggested to go speak to the business banker to see if he has an opening. A gentle man by the name of Ranteba Motshe came to us and said that we can't just pitch up that there is protocol that he is too busy he doesn't have time for walk ins, he then said he is only free tomorrow after 13:00 we then asked if he can see us at 14:30 his response was I will have to confirm late in the evening or tomorrow morning if I will be available. Ranteba Motshe brings shame on the standard bank name the manner he looks down upon clients is highly disappointing .

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Replies (2)
Standard Bank
Standard Bank's reply17 Sept 2020, 03:19
Official
Hello Dikeledi
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards 
 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply07 Oct 2020, 14:08
Official
Dear Dikeledi Molala

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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