TT
Thato T

1 reviews | Active since Apr 2018

02 Jul 2020, 17:14

Bad service Standard bank Boulders Midrand

I had a bad experience with two of your tellers namely Lerato and Cynthia. This two tellers have no idea what customer service the are very unprofessional.

I went there to deposit money notes and coins, they gave me a bad attitude, they both were not willing to assist me, and gave me a run around. I was helped by a guy unfortunately I did not get his name.

This may not mean anything and but as a customer I deserve a little bit of respect, I would suggest they work on their attitude and improve on their customer service and not look down on people.

I reported this the manager and wrote in the complaints book,

As standard bank customer I am dis

0
Replies (2)
Standard Bank
Standard Bank's reply03 Jul 2020, 04:56
Official
 Hello Thato
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
 *** 
*** (fax)
 *** 
Standard Bank
Standard Bank's reply15 Jul 2020, 11:41
Official
Dear Thato Tsekela

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
***