BAD SERVICE STANDARD BANK

I did send emails on the 26/3/2020 to make arrangements on my Personal loans and bond and credit card.

They kept on debiting my account even after I send the letter from my employer, they keep on sending me mails and smsses and I did send on various occassions my details to them and just get the auto reply or the wrong documents. I tried to explain to them that I dont have an income for the lockdown and they keep on sending me the claim form and requesting documents for my retrenchment. For me the difference between the tempory loss of income and retrenchment. I asked them to look at my bank charges for the unpaid debitorders that was out of my control as I do receive my wages on a weekly basis - I phoned the call centre and they will come back to me just to send emails that the problem was resolved but the account is still overdue ??? I had to phone the call centre and was then told a week later that they cannot reverse the charges I have to go into the branch. I went to Festival Mall branch with 100 people waiting outside the doors to go in without masks and gloves -chouging and sneezing- and then I did let them know on email about the problem- there response is that I must maar go and stand in that que. I `m dissipointed in my bank - I`m going to move my account - I cant even say how many mails and calls I made to resolve this problem. I`m with this bank for years now and even my family and business is with them - but to me this is not loyalty to your clients.