Bad Service Standard Bank Alex Mall

I had ********** activities on my account and i was advised to block the card and i will be issued with another one . I received an SMS to collect my card .On 13/09/20225 I went to Alex Mall collect I was told its at the Alexandra branch and they will request for it to be send to the Alex Mall Branch. I went back 19/09/2022 to check if the card was received they were not sure where the card was I must just wait for an SMS then I asked in the mean time what does my children it while waiting. I am told to do instant money that charges me when I am paying the bank charges. I called the call center who assured me I will get my cared the next day via my their courier service and i have a personal banker that will be informed about my situation till today I have no bank card. The most sad part of it I have a personal banker who has not called me or asked me about my experience

This is the worst service I have ever received no flow up calls nothing