Hellopeter
Share Your Experience
VJ
Vishal J

1 reviews | Active since Nov 2017

21 Dec 2021, 14:50

Bad Service Standard Bank

Bad service from STANDARD BANK. I received a call from a QC department to rate the standard bank, of which I gave a bad rating for poor service delivery. Pitty the rating started from 1 to 10.....as I would have given a 0, if that was a choice. My Prestige banker was changed to a Tamzyn Williams, whom introduced herself to me via email yesterday. Today when I email her an urgent request, I get a notice that my email to her is considered spam and I must make contact via the call Centre. So the same email that she emailed me on, was now considered spam. After waiting over half hour on the call Centre number that this Prestige banker gave me, I decided to cut the call and consider changing my banking service provider.

0
Replies (2)
Standard Bank
Standard Bank's reply21 Dec 2021, 16:22
Official
Dear Vishal J 

Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support.  
 
Kind regards
 
Complaint Resolution Centre
*** 
VJ
Vishal J's update22 Dec 2021, 12:41
Reviewer Update
This automated email does not help or work, it is more frustrating and nobody has yet to call me or respond to my emails. Feel free to contact me on ***, should you not get hold of me by the time I get to the bank to cancel my accounts..........well then no explanation needed.