Bad service Standard Bank

Item: Standard Bank
Rating: 1
Author: Lorraine C

Standard Bank has repeatedly ignored my request to pay in my pension on the 1st of the month. They keep paying in on the 3rd, which means several debit orders are returned each month. It creates endless problems. I have already sent a large number of e-mails to no avail.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

02 Mar 2021, 00:59

Hello Lorraine

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support.

Kind regards

Complaint Resolution Centre
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Standard Bank's reply02 Mar 2021, 00:59

Official

Hello Lorraine

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support.

Kind regards

Complaint Resolution Centre
***

*** (fax)
***

Standard Bank's replyOfficial

03 Mar 2021, 09:52

Hello Lorraine

Thank you for posting your comment.

We have sent you an e-mail, please can you respond to us to resolve the matter accordingly with you.

Kind regards

Complaint Resolution Centre

Standard Bank's reply03 Mar 2021, 09:52

Official

Hello Lorraine

Thank you for posting your comment.

We have sent you an e-mail, please can you respond to us to resolve the matter accordingly with you.

Kind regards

Complaint Resolution Centre