Bad service Standard Bank

Very poor service. Before I left the country I went to Standard Bank to get my banking in order. The banker did not advise me that I need to financially emigrate from South Africa before leaving. Now after 3 years I am still struggling to get my MP336b form to be signed by Standard Bank. People has lost there jobs and been moved around, and still this can not be sorted out because there is not people to assist me. I have been on all communication methods just to get the form signed, still no success. Standard Bank can not advise me how to get it done, now I am stuck, still paying monthly fees for no reason. Very unhappy with the service. I need it sorted.