BAD SERVICE STANDARD BANK

Wish to express my disappointment with Standard Bank. On Sunday the 28th of April 2019, I've deposited much needed money into my son's account at the ATM at Cresta Mall. The ATM took the deposit but did not complete it. Suddenly a pop up message appeared on the screen. "Your money has been detracted" went into the bank for assistance at the enquiries. The gentalman lodged a query and assured me the ATM personnel will fix the problem first thing this morning. The reference that was created showed 06 May 2019, but he asdured it is only system formality. After phoning the number on the query sms this aftrrnoon, they said I had to wait until the 6th then they will only start looking into the query. This is Standard Bank's mistake, their ATM took my son's money without processing it. My son is in need if his money and Standard Bank just don't care. Please assist me urgently.