BAD SERVICE STANDARD BANK

STANDARD BANK I used my Credit Card on two occasions on Tuesday 5 Feb 2019,and it was declined with both transactions- and which I did not understand.IT WAS MOST EMBARRASSING!On Wednesday morning I called the Prestige Banking call line and they transferred me to their ***** section.I spoke to Dudu who informed me that the card was blocked as they suspected *****.My questions was,"why did they not call me" and I claimed that I want my u count rewards points as one of the transactions was a fuel purchase at Caltex.She undertook to take it up with a supervisor Victor Kumbe and will revert to me.Needless to say I did not receive any feedback.I again called this morning,hold on for ten minutes and then spoke to a supervisor at ***** (Xolani Nyati) and I claimed an answer within an hour.Yes again no feedback....can somebody else help???

As a Prestige Banking client I truly believe that I do not need to tolerate this arrogance and terrible level of service!