bad service standard bank

open a cheque account in may coz i ve been using a saving account, and it took forever for the card to be ready for collection, but didnt mind it that much, was advised by the consultant Flatter that my debit order s would be switched by the bank , that i didnt even have to take a letter to my HR Department, but on the 23 last month just before payday got a call and was told that the switch was not done. again i dont understand why we have to call the call centre first, coz it costs us a lot of money to hold and in the end you never get helped. i called the call center was told that they trying to call the branch and that she would could me back and that my query would not be closed, till the call centre was sure my case had been solved, but still no call from northmead square or the call centre.<br> <br> called again northmead and Biayan was promised a consulstant would call me back, but still no call. spoke to Lucia who put me to a call that wasnt answered. m really not happy with the service. will i end up paying for a card i dont use? could someone call me back