Bad service *********** staff not knowing prodicts and services

Opened new business account requested card machines and asked for fees to be deucted before payments are done to my business account.This was not done untill i noticed debits being deducted and then unpaid and unpaid fees charged to my account.When zi logged a query with merchant consultant he told me that fees deducted after 1month was for outstanding merchant fees which was unpaid.I was promised all fees was deducted but still today anothet amount was debited.When will this end as your *********** staff did not lisyen to my request