Bad Service - SR Ref no.***0

<p>I app**** for iStore credit card via online,after completion of the application.It gave an error D027.When I checked the reason for the code "You have an existing blue bean card".Firstly,that's bull.I paid off my credit in 2013 and STD bank sent a clearance letter.When I called in the Call Centre,I was still told the same story,I am owing Blue Bean credit card.They wanted me to fax the letter.Which I did not.I was told to submit documents by emailing them to Origination,istore card and autoreply email saying consultant will respond to my query within 24hrs,Its been 43 weeks and no joy.Everytime I call the call centre,I have to explain the story from scratch.I spoken to more than 4 people and no joy.Why offering service that they cant offer to people.24hrs has been 3 weeks.Today I spoke to Musa and promised to return my call ,which he did,big ups bro.That's called customer service not other bunch of ***** that passing the bug and not take responsibility.I was once a customer with STD bank,that's years ago.I thought things have changed ,clearly you still the same.bad ,bad,bad servicve.I have had bad experince with your service.</p>