Bad service. Ridiculous

Well done standard bank. For not replying or calling. Me on my query. Then I speak to an agent Ntombi yesterday who was very sincere and helped me with my query but i still need to wait 7 days. My application was declined because you guys look at all my husbands and my accounts with you guys for the last 12 months to see if we up to date and if it's not you decline us that's ridiculous. All our stuff is up to date now. Worse bank ever. When corona is done, I will definitely be moving banks and all my products. Cant believe such a big company doesn't call you back on your complaint and has such ridiculous processes. So if I don't pay for 3 months are you going to get me evicted and put m eout. On streets cause of Corona that took my husband job.