NS
Ntja S

1 reviews | Active since Jul 2014

05 Jun 2018, 15:18

Bad service- Reversal

I called standard bank on 04 June 2018 14:34 to do reversal, till now they have not reversed the money into my account, i call in again today their lines are busy.

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Replies (2)
Standard Bank
Standard Bank's reply05 Jun 2018, 16:29
Official

Dear Samuel Moleleki

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply07 Jun 2018, 06:50
Official

Thank you for allowing us the opportunity to look into your matter.

As per our discussion your matter was escalated to our call centre management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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