bad service regarding the atm jam

i have withdraw the money from standard bank atm in kempton park on the 29-01-2015.then the atm did not dispense the requested amount of R2250.00 i withdraw but instead i only got the atm receipt that i have withdrawn.As i have reportred the mater to thebranch,i was later provided with the reference number and that my query will be resolved within 7 days.but now till this date nothing has been resolved as i was told i withdraw that mony from the atm in clayville,later on that there's inormaion missing and the case was closed andreopened again with the new reference number.so again later i was old that atm is balancing whereas i did not receive the money i withdraw.i took the matter to the customer service department but nothing has happened as now its almost a month without no progress or communication rom standard bank.so the service i received was not to the best from standard bank.