Bad service received from Standard Bank

I am really really disappointed in the level of service I am currently receiving rom Standard bank,

My business account has been closed due to non activity, this are the implications of Covid19 as I am in the events and exhibition industry, however I have ventured into a different industry (Marketing and Communications) and would like to resume business and create employment for others as well

Two weeks ago I went to the Wonderpark branch to get more information on how I can reopen my account and keep the same account number, I was told that it is possible as long as it is not a year since it has been closed, I was also told that all I needed was proof to show that there are incoming funds, I should pay off the funds that were written off and lastly I was told that I do not need a business banker to reopen the account, any consultant can assist as long as the system allows, however the branch manager has the final decision,

Fast forward today (27 September 2021), I went to Hartbee****rt Village Mall branch to reopen my account as I am expecting over R300 000 in my account that must be paid in this week, I chose this specific branch because this is where I initially opened my business account so I thought things will be easier, little did I know that disaster and more stress will come into my life.

The lady who was assisting me first checked if the account can be reopened then from there confirmed that yes it can be reopened as long as I can pay the fees that were written off, I had no problem in paying those fees, she then proceeded to call my business banker (Chris Basson) and this was around 10h30, Chris asked for my contact details and promised that he will call me back to assist me in reopening my business account, I must say there is no sense of urgency because still now I have not received a call nor email from him to further assist even though I highlighted how urgently I need this account to be reopened, I have staff that needs to be paid and still wanted to continue doing business with Standard bank hence I did not go open another account else where

If my business is not valued at Standard bank I am more than happy to change to other banks, I would love a response as soon as possible on the way forward as I am really disappoint of the service I have received from the bank even after being a loyal client for such a long time, having deposited more than a million in my accounts.

I will await for a swift response