Bad Service received at STD Bank Home Loan

It is disappointing to have experienced the service I and my partner have been provided by Standard Bank Home Loans since July.

We are currently trying to move the home loan of the late Mrs HJ Botha who passed away on 09/08/2015 to Mr JC Botha which we have no success since this process started in July 2017. Several email have been forwarded with the required/requested documentation to Catherin Naidoo, Leroy Cohen and Rejoice Mthembu however, to-date we are still awaiting feedback and a clear indication of what is the next step we need to take in order to get resolution to this matter at hand.

We require urgent feedback and clarification on what needs to happen next from the above mentioned people.

I believe they have my and Mr Botha's contact details which have been sent to them numerous times and to no response.

Patiently awaiting response and assistance.

Hendrina Smith.