Bad service received

We went to Jubilee branch as a group to open a society scheme account it was around 9:00 and waited patiently. It was about 12:00 when we entered the branch, they told us we need to make an appointment as we won't be helped on the spot as it takes 3 hours to open an account for us, the person who assisted said we must come back on the 8th of June. we were so disappointed and asked ourselves with what money are we supposed to travel back to the same branch again to open the account and deposit for the account to be activated? i was so heartbroken cuz last year i went to Central city to open a social account; and we got help, even yesterday we went to cental city around 2:00 and we were helped without appointment.