Bad service received

<p>I am so disappointed and angry in the service received in attredgrville. I went there to close my cheque account wensday and I had to make a payment before the account could be closed. I then specified that I will come this coming Saturday (today) and was never told that I could not come. They told me ok. I then came today ( Saturday the 17th) stood in the que for over 30mins and when I got to Thembi Tshuma who was unfriendly and also not wearing her name badge told me they can't close my cheque account due to the "manager" who is not on duty I must come Monday as if I don't have a Job. Before I could ask anything she carried on to assist someone else. My understanding in a branch that deals with money and customers there should be someone who can assist should the other person not be there. I called the help line ********** 000 and they gave me the complaint department no ********** 101 which opens during week days. I then remembered that I do not know the person name who gave me the bad experience I went in to ask and another lady who was next to her also not wearing her name badge just looked at me as if I'l was Stuped and the only thing I wanted was just the name. Had to stand in the line again to speak to the same person that helped me just to get the name. You will wonder why people are closing the accounts it's simply because of people like Thembi. What happened to HELLO can I help or assist you. The next thing you know I will have to pay again money just to get this account closed. Attredgeville staff need training on customer service. What a disgrace.</p>