Bad Service Received

I went in to the Sandton city branch yesterday. I was assisted by Riaan to open a new business account. He told me the whole process will take 40 minutes to open the account. He made copies of my docs and I asked him if i could come back at 16h00 to sign the docs. He agreed to this and said he will prep my docs. I get a call at 15h50 that same day from him saying that my docs are not ready and if 13h00 the next day will suit me. I agreed. I went back today and he tells me he didnt have the chance to prep my docs. I find this unacceptable. If this is the way you treat existing standard bank customers. How do you treat non clients. This has been a waste of my valuable time. I will now move my accounts out of standard bank