Bad Service Prestige Banking debit order disputes

Well, I have been sold a product Prestige Banking and under false promises and services that I would receive. I am paying a Prestige service, yet I am the one doing the emailing, calling, being transfered from 1 department to another. I escalated 2 queries in last year regarding debit orders that went off my account. I filled out the dispute forms but no joy up until now almost 4months later. My emails get handed over to various Prestige consultants who in turn does not know their processes, I get transfered all over the show having to explain my problem over and over. I am wasting my phone bill on this **** service. I want my 2 disputes resolved by COB today and I am not repeating or resending any documents or emails again. Extremely disappointed in this type of service.