AS
Ahmed S
1 reviews | Active since Oct 2020
08 Jan 2021, 16:30
Bad Service pathetic assistance no support
This is the worst kind of customer service and experience I have witnessed. A simple card authorisation reversal and I have waited 48 hours and counting. I have spoken to over 17 consultants each of them rude to the core. This is highly frutsrating and the waiting times and been put on hold is utterly sickening. If I don’t get a response feedback and my money back into my account I will close all accounts and move my banking elsewhere. And you Bongani Dlamini from card Authorization I hope they fire your sick attitude ass cause you were the worst person I dealt with since the issue started.
Helpful (0)
Replies (1)0
Replies (1)AS
Ahmed S's updateReviewer Update
08 Jan 2021, 22:28All well and good, words don’t mean anything until I see results. I’ve spoken to more then 21 consultants each giving a different story and different outcome. I will go public with this if my issue of my funds are not returned to my account within the next 24 hours.
Excuses after excuses each rude to the core an not one of them with a sound resolution for me.
Simple on the 06/01/21 Bidvest car rental sent an email to refund an amount of R5500 however to this day I have not received any funds back in my account. I have called endless amounts of times and each person said at 1st that no email was received but then they could see it afterward. Not one person could resolve the matter. If my account goes into and overdraft or in arrears as I have payments to do this weekend then who will be liable for it ? Yes it will be me so how are you going to resolve this issue with a matter of urgency.
I need my money and this is rather sickening and annoying and I’m tired of staying the sAme stores over and over.
I will wait for an answer
Excuses after excuses each rude to the core an not one of them with a sound resolution for me.
Simple on the 06/01/21 Bidvest car rental sent an email to refund an amount of R5500 however to this day I have not received any funds back in my account. I have called endless amounts of times and each person said at 1st that no email was received but then they could see it afterward. Not one person could resolve the matter. If my account goes into and overdraft or in arrears as I have payments to do this weekend then who will be liable for it ? Yes it will be me so how are you going to resolve this issue with a matter of urgency.
I need my money and this is rather sickening and annoying and I’m tired of staying the sAme stores over and over.
I will wait for an answer
AS
Ahmed S's update08 Jan 2021, 22:28
Reviewer Update
All well and good, words don’t mean anything until I see results. I’ve spoken to more then 21 consultants each giving a different story and different outcome. I will go public with this if my issue of my funds are not returned to my account within the next 24 hours.
Excuses after excuses each rude to the core an not one of them with a sound resolution for me.
Simple on the 06/01/21 Bidvest car rental sent an email to refund an amount of R5500 however to this day I have not received any funds back in my account. I have called endless amounts of times and each person said at 1st that no email was received but then they could see it afterward. Not one person could resolve the matter. If my account goes into and overdraft or in arrears as I have payments to do this weekend then who will be liable for it ? Yes it will be me so how are you going to resolve this issue with a matter of urgency.
I need my money and this is rather sickening and annoying and I’m tired of staying the sAme stores over and over.
I will wait for an answer
Excuses after excuses each rude to the core an not one of them with a sound resolution for me.
Simple on the 06/01/21 Bidvest car rental sent an email to refund an amount of R5500 however to this day I have not received any funds back in my account. I have called endless amounts of times and each person said at 1st that no email was received but then they could see it afterward. Not one person could resolve the matter. If my account goes into and overdraft or in arrears as I have payments to do this weekend then who will be liable for it ? Yes it will be me so how are you going to resolve this issue with a matter of urgency.
I need my money and this is rather sickening and annoying and I’m tired of staying the sAme stores over and over.
I will wait for an answer