BAD SERVICE OVER THE PHONE AND AT THE BRANCH

I have been an account holder in the Standard bank bank for the past 5 years. Your banking services were very good but for the past few months, I have been facing terrible problems from your end.

I ask if i can downgrade my account over the phone they advise me i must go in to the branch, I went to the branch a few times and was their for 2 hours and no assistance, They customer service people are done helping other but then they talk for anther 3 min..

I want to close my bank account ASAP, As I'm not happy with the service, I also went to the branch to close the account and i couldn't because there was only one consultant..

Your bank certainly does not take responsibility for anything. You just give excuses for non-availability of service and it is for this reason that I no longer wish to continue taking banking services of your bank. I wish to close my account with the Standard bank as soon as possible.