Bad Service or Attitude

My visit to Standard bank in Bethlehem branch on the 15.11.2018 turned out be more of disappointing and shameful.

I only went there to enquire about funds paid into a closed account and first they failed to provide me with the proof that funds are not reflecting in the account , secondly they didn't bother to check where funds could have been directed to , rejected account maybe or phone head office for assistance. Instead they sent me back to SARS, well SARS was well organised and helpful they've shown me on their system that the payment went through ,date and to which account. The company even gave me scenarios that could have happened if the payment was reversed and how they would have assisted me in reallocating the money.It was as if I was training to be a consultant at SARS branch because they have shown me everything I wanted to know so I can be satisfied but pitty I can't say the same about Standard Bank.

Well I went to standard bank for the second time with the proof of payment and I was told to go back to the company that paid the funds again without even checking and that's when I refused and exchange of words took place. It got worse when I was told my temporary ID is not allowed at the bank as if there's a sign at door stating that.

The query was loaded eventually and suprisingly the dealine is a month later. I phoned SARS again today to ensure that funds were not returned to them and indeed the funds didn't reject back. It took SARS consultant less than 10 minutes telephonically to trace funds and I have the recording of that conversation but Standard Bank will take a month to trace a single payment and not willingly as the customer you have to fight and push them to do else it will take forever.

How do I wait for a month while my family is dying of hunger , can't come home because they don't have money and I am stuck as well because Standard bank is not willing to help.

I have sent two emails to complains department with all the details and hopefully if God is with me I'll get a response because of the urgency of the matter.