BAD SERVICE - ONLY LIES

I am banking with Standard Bank for the past 8-10 years now. couple of years ago they requested I change my account from an E - plan account to a cheque account and the reason fro this is that they have advised me that I will get a better benefits. This is false because up to this day Standard Bank has not done anything for me in reality /fact other banks have given me better benefits such as interest rates. i have app**** fro a vehicle finance which was turned down by Standard but approved by Wesbank, i have recently app**** for a home loan which Nedbank is granting me 90% because i don't bank with them however me application is with Standard Bank and i have not received any feedback as yet. A consultant called me regarding a credit card application and here Standard Bank is giving me a 20% interest rate where as Virgin Money which is with Absa is giving me an interest rate of 16%. I don't understand how this is possible were by i am paying a monthly fee and not even receiving any benefits and the funniest is that my husband does not bank with Standard Bank but he has a credit card with them at a 15% interest. IS THIS FAIR??????OR IS THIS JUST TO MAKE MORE MONEY OF US!!!