Bad service on simple request

On the 4th of MARCH we accepted home loan offer with Standard bank. On the 7th their bond attorneys started the paper work. They then requested two small changes on the paperwork from the bank. It has now been a MONTH and a HALF of phone calls escalations and mails trying to get the bank to sent the updated documentation to the bond attorneys. So our purchase transfer registration, going nowhere fast...all we get is ref numbers and \service request still in progress"sms's.<br> Today the 21st of APRIL"