Bad Service on Payment Holiday application

Standard Bank - South Africa I contacted debtcarecentre in early March and then sent information through to *** in order to request a home loan holiday, received a couple of calls from them to confirm my information but have not heard any feedback. I called in early April and i was told all is good...But then my full Home Loan Installment for April was taken. Called in they said it will be reversed, its been 2 weeks and i am still waiting.