Bad service on ATM deposit

We logged a complaint for cash Jam on the ATM for R1200 on the 11th January and we were promised at the branch that this will be resolved in three days, then we were referef to Serisha Nagan and told me that the due date is on the 18th Jan 2016. Now what ****es me off is that I have to wait 7 days for someone to balance the machine. this is our money but now It looks like I am begging, On top of it all no one is contacting me to give feedback.<br> Deniea is giving me bad attitude and Serisha is not responding to my e-mails... THA iS VERY RUDE!!!!!<br> <br> I spoke to two agents the one escalated the querry to branch and the other one asked me to call back after 13:00pm and your back office will resolve this querry since the due date is today<br> <br> Business date - 2016/01/10<br> Time: 10:54<br> Auto Bank - 6133<br> Code- 0465<br> AMOUNT: R1200<br> <br> PLEASE PAY BACK THE MONEY!!!