1 reviews | Active since Nov 2016
Bad Service on Account and Instant Money
I am very irritated with Standard Bank. I recently upgraded my account and closed my Capitec account to move my business to you. So I agreed to pay your R118 per month for your cards and services but what am I getting? Let me share what this consists of vs the R20 I paid at Capitec...
- 2 weeks down the line STILL NO CARDS AS YET but I am paying it - Online orders like UBER EATS the reason why I took this account. NOT WORKING - EAP Limits, I had to beg online for someone to assist me to I can at least swipe and get Instant Money Vouchers, that was sorted in 14 days finally BUT I AM PAYING FOR IT... - Instant Money Vouchers which I get told would be resolved in 72 hours OUT OF SLA TIME BUT I AM PAYING FOR IT....
So you can see that I am willing to pay for the services... Why am I not getting what I am paying for?
Lee Baxter **********
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***