Bad service now influencing my other home loan negatively

<p>December 2016 I contacted standard bank to debit for the homeloan earlier, this was done on the 9th. Normally they debit on the last day of the month.</p> <p> </p> <p>Today 5th december I contacted them again so that they can debit tomorrow so I can prepare for my son's school fees, to my shock to find out that "apparently" I am in arrears for my homeloan.</p> <p>How can I be in arrears if I my account was debited already?, apparently the system picked up that I was suppose to pay again month end of December.</p> <p> </p> <p>I spoke to Amanda somwahla ref : 13:40 ********** 7. Who advised that this will be escalated to the relevant department. She tried to contact the supervisor of the advisor that did the mistake Xolani Nyathi, who was not available, then tried to contact Xolani's manager by the nsame of Rita Chamberlain, who was also not available. Is there anyone who is ever available at that department?.</p> <p> </p> <p>I have app**** for another homeloan with a different institution, and they pick up that I was in arrears on my standard bank home loan. This has impacted my in a very negative way as I currently qualify for another homeloan but due to the arrears amount that I know nothing of, they can't approve.</p> <p> </p> <p>I am yet to receive a call from either Rita or Xolani to get an understanding on this and get this mess fixed.</p>