BAD SERVICE/NO RESPONCE

How disappointed am I in my own bank?! I app**** for a loan on Monday 24/8/15 the loan was approved by Mbali. She confirmed this and also said that no paper work is needed. The funds will be paid into my account in 24-48 hours. I phoned yesterday 28/8/15 to enquire why I still don't have the fund. I was send from 1 agent to another all of them gave me a different story but had no clue as to why! Eventual after 20min an agent was able to help. As per the notes on the system the loan was approved but the agent(Ambala) did not follow through with the trancation or as I understood NO account was created. The agent send an e-mail to Mbali and I was told that I am not allowed to speak to her. How weird as I was able the speak via phone to her on Monday. More than 24hrs later there is still no communication from Standard Bank. Surely you apply for a loan in an emergency & I needed the funds urgently. I you read this complaint PLEASE THINK TWICE BEFORE YOU APPLY FOR A LOAN AT STANDARD BANK CHOOSE A BETTER BANK. I will recommend anyone to use this option so beware if you are not a client. I am & I can't even get service