fK
fathima K

1 reviews | Active since Oct 2012

30 Jan 2018, 13:08

Bad service no queuing system

It’s 1:30 and there are a bunch of people waiting to be assisted however no one at the branch from standard bank are able to allocate a customer to a consultant. There is no queuing system people are just waiting and not knowing if they will be seen or not.

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Replies (2)
Standard Bank
Standard Bank's reply30 Jan 2018, 13:59
Official

Thank you for posting your comment.

We are sorry about the trouble you are experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply31 Jan 2018, 07:03
Official

Thank you for bringing your concerns to our attention.

Your concerns were escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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