bad service no help

hi I am a fnb banker and was planning to change over to stardard bank because most of my payments come from std bank but a payment had been made to my fnb account on Thursday last week and nothing has yet reflected in my account when I go to std bank with POP no body is willing to help because there are to busy to help a fnb customer this is bull**** why is std bank holding my money for so long are there making money off my money and can someone tell me were the hell is my money it's gone out the std bank account and nothing is in the fnb account someone please help .