BAD SERVICE - NO FEEDBACK RECEIVED SINCE 23RD MAY 2017

<p>Last year Novemner 2016 I logged chargebacks regarding deductions that i was not aware of I have been refunded the amount once whilst investigations occured. The invetigations only happened recently in MAY 2017. I was sent an e-mail with attachment regarding who the merchant was, I ackowledged that I did know the merchant however on displaying on the credit card statement one would not know who this was as name of company was not printed on. I have been deducted twice with the amount from 2 different agents, when i e-mail to advise why the 2 deductions taken off and if proof can be sent the agents reads my e-mails (read receipt) but do not respond. I have asked numerous times for someone to contact me and no one does. This is pathetic service received from STANDARD BANK, considering i am a well paying client and have a exceptionally good record. The 2 agents that i have been dealing with is ********** ********** (Lorilee Edwards & Julia Kelabetso) I would really appreciate if the manager of the credit card division can call me urgently to sort this matter out. my cell is ********** 715 ..my i.d. ********** 147088 - unhappy client - PREMA NAIDOO</p>